Privacy Policy
PixelBot Privacy Policy
At PixelBot, we take privacy seriously — but we also like to keep things clear, simple, and human.
This Privacy Policy explains what personal information we may collect, why we collect it, how we store it, and how we keep it safe.
If you have any questions at all, just drop us an email:
We may update this policy from time to time, and any updates will always be posted right here.
Who We Are
PixelBot is responsible for looking after your personal data (this is called being the “Data Controller” under UK GDPR).
If you ever need to contact us about your data, you can reach us at:
When We Collect Your Information
We collect information when you:
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Fill out a contact form on our website
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Send us an email
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Call us
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Message us on social media (Instagram, Facebook etc.)
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Speak to us in person (for example at an event or wedding fair)
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Book one of our services
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Leave a review or feedback
If you contact us, we may keep a record of the messages so we can reply properly and help you.
What Information We Collect
Depending on how you get in touch, we may collect:
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Your name
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Email address
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Phone number
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Event details (date, venue, timings, package choice)
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Billing and invoice details
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Any messages you send us (including email and social media messages)
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Photos, videos, and/or audio messages collected through our services
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Website data (like pages visited and general device info)
Website Data + IP Addresses
When you visit our website, we may collect basic information such as your IP address, browser type, and operating system.
This helps us understand how people use our website and improve it over time. This information is used for statistics and does not normally identify you personally.
Why We Use Your Information
We only use your personal data for the reasons you’d expect — mainly to deliver a smooth, fun, stress-free service.
For example, we use your information to:
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Reply to your messages and enquiries
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Send quotes and booking details
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Deliver your booking on the day
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Provide your photos, videos, and/or audio messages after your event
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Send invoices and take payment
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Keep records for accounting and legal reasons
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Improve our services and customer experience
The Legal Bits (Our Lawful Basis)
UK GDPR requires us to have a lawful reason for using personal data. PixelBot processes your data under one or more of these:
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Contract – when you book with us and we need your details to deliver the service
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Legitimate Interests – for running our business properly (like replying to enquiries or improving our service)
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Legal Obligation – for things like tax/accounting requirements
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Consent – where you’ve given permission (for example, optional marketing)
Marketing (No Spam, Promise)
We don’t send spam.
If you contact us, we’ll reply about your enquiry or booking. If we ever send anything promotional, you’ll always be able to opt out.
To opt out, just email:
📧 anne-marie@pixelbot.co.uk
Keeping Your Information Safe
We take care of your personal data and use appropriate security measures to keep it safe.
Where galleries are provided, they may be password protected.
If you are given a password, please keep it private and only share it with people you trust.
We also use trusted third-party software providers who use encryption and security features.
The Tools We Use (Third Parties)
To help us run PixelBot smoothly, we may use trusted services such as:
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Microsoft 365
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SmugMug (for client photo galleries)
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Google Analytics (to help us understand website visitors)
These providers have their own privacy policies.
International Data Transfers
Some of the services we use may store or process data outside the UK.
If this happens, we make sure appropriate safeguards are in place to protect your data.
How Long We Keep Your Information
We only keep personal data for as long as we need it.
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Enquiries and booking details are kept as long as needed for customer service and legal/accounting requirements
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Photos and videos are stored on the PixelBot Cloud for 1 year
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If you’d like us to store your photos/videos for longer, this can be arranged with a formal agreement
After the retention period ends, your data is securely deleted or anonymised.
Who We Share Your Information With
We never sell your personal data.
We only share personal data when:
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It’s necessary to deliver the service (for example, hosting your gallery securely)
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You ask us to share it
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We are legally required to share it (for example, law enforcement)
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PixelBot is sold or transferred as a business (in which case customer data may transfer as part of the assets)
Cookies 🍪
Cookies are small text files that are stored on your computer or mobile device when you browse websites.
We use cookies to:
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Help our website run properly
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Remember settings
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Understand how visitors use the site
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Improve your browsing experience
Some cookies are set by third parties such as Google Analytics.
You can manage or disable cookies in your browser settings. (Please note: turning cookies off may affect how parts of the website work.)
Visitor Statistics (Google Analytics)
We use Google Analytics to understand how people use our website.
This includes things like:
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Which pages are visited
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How long visitors spend on the site
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What device visitors use
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General location (not exact addresses)
This helps us improve the website and make it more useful for future couples.
Social Media Links
Our website may include links to social media platforms like Instagram and Facebook.
These platforms have their own privacy policies, and PixelBot isn’t responsible for how they handle your data once you leave our website.
Photos, Videos & Audio Messages 📸🎥🎙️
Photos, videos and/or audio messages are a core part of what PixelBot provides.
This content is captured using PixelBot’s photo booth equipment and software.
Your content may be:
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Stored securely on our systems
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Uploaded to a password-protected gallery
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Delivered to you digitally
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Occasionally provided on an encrypted USB (if requested)
Your Rights
You have rights over your personal data under UK GDPR, including:
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The right to be informed
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The right of access
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The right to correct information
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The right to request deletion
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The right to restrict processing
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The right to data portability
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The right to object
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Rights relating to automated decision making and profiling
If you’d like to request any of these, just email us at:
📧 anne-marie@pixelbot.co.uk
We may ask for proof of identity before sharing any personal information.
Sometimes we may not be able to delete certain records straight away if we are required by law to keep them (for example, accounting records).
Complaints
If you’re unhappy with how your data has been handled, you have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).
Contact Us 💌
If you have any questions about this Privacy Policy, or you’d like to request anything related to your data, please email: