Your questions

Good to know.

Helpful answers for planning your PixelBot experience.

Good to know

A few helpful
answers.

Choose your experience and plan the practical details with us.

What is the difference between the photo booth, video guest book and photo guest book?

The photo booth captures photographs, with instant prints on print-inclusive packages. The video guest book records your guests’ messages on camera. The photo guest book combines printed photographs with written messages in an album. Deluxe includes photos and video; Timeless Treasures also includes the photo guest book.

Will someone be there to help our guests?

Yes. Every booth package includes an attendant, with at least one core member of the PixelBot team at every booth event. Digital Only includes one attendant; Signature, Deluxe and Timeless Treasures include two. We welcome your guests, help them get involved and look after the booth.

Are prints included in every package?

Digital Only includes digital photographs and an online gallery, with no prints. Signature and Deluxe include two print copies per booth visit. Timeless Treasures includes four copies per visit and a photo guest book. You can compare the full inclusions on our pricing page.

Can the print design match our event?

Tell us your names, date, colours or theme when you enquire. We can discuss a bespoke print design that fits your celebration and confirm what is included in your chosen package. For company events, include any logo or brand requirements in your brief.

Which areas do you cover, and what about travel?

We cover Cambridgeshire, Hertfordshire, Bedfordshire and surrounding areas. Send your venue or town with your enquiry so we can confirm availability, travel arrangements and any related costs in your quote.

How much space and power does the booth need?

The booth needs 1 plug socket. The space depends on the booth or enclosure you choose. Our smallest usual setup with a single backdrop is 3 × 2 m. Tell us your venue and preferred setup so we can confirm the space and access arrangements.

How is setup arranged?

Include your event start time, venue access and any early-setup request in your enquiry. We’ll confirm arrival, setup and collection arrangements for your chosen configuration when we quote.

Do you have public liability insurance and PAT testing?

Yes. We hold public liability insurance and have our electrical equipment PAT tested. Let us know about any insurance or electrical documentation your venue needs when you enquire, so we can discuss their requirements.

Can we add another hour of booth time?

Extra booth time is £75 per hour, subject to availability and your venue timings. Tell us if you’d like longer hire so we can include it in your quote.

Can we hire drapes without a photo booth?

Yes. Our two-post backdrop and four-post drape packages are listed separately. They can frame a cake table, create a backdrop or define an area for photographs. Setup and takedown are included; tell us your venue and timings so we can plan the arrangement.

What happens after we send an enquiry?

We’ll check your date, talk through your plans and reply with availability, a quote and the next steps to book. The booking deposit is £75, with the remaining balance due 2 weeks before your event date. Sending an enquiry is not a confirmed booking, and you don’t need to choose a package before getting in touch.

How much is the deposit, and when is the balance due?

The booking deposit is £75. The remaining balance is due 2 weeks before your event date. We’ll confirm your package, total price and payment arrangements with your booking.

Is the booking deposit refundable if we cancel?

Our £75 booking deposit is normally non-refundable if you cancel, subject to your statutory rights. Any amount retained must be fair and reflect the losses caused by the cancellation. Please contact us as soon as possible if you need to cancel so we can discuss your circumstances.

Can we reschedule our booking?

Yes, we offer rescheduling, subject to availability for your new date. Get in touch as soon as your plans change so we can check the date and confirm the arrangements with you.

Still have a question?

Let’s talk about
your plans.

Send us your date, venue and anything you’d like help with. You don’t need to choose a package first.

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Let’s make memories.

Share your date and venue. We’ll help you choose your experience and aim to reply within 24 hours with availability and a quote.

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